Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of the Heaps of Wins Casino website and all associated services ("the Platform"). By accessing, registering, or using any part of the Platform, you agree to be bound by these Terms in their entirety.

Heaps of Wins Casino ("we", "us", "our") operates under a valid gambling licence and is committed to providing a fair, transparent, and enjoyable gaming environment for all Australian residents aged 18 years and over.

If you do not agree with any part of these Terms, you must cease using the Platform immediately. We reserve the right to amend these Terms at any time; continued use of the Platform following notification of changes constitutes acceptance of the revised Terms.

2. Eligibility Requirements

To register and use the Platform, you must:

• ▸Be at least 18 years of age
• ▸Be a resident of Australia or another jurisdiction where online gambling is legally permitted
• ▸Not be self-excluded from any gambling service
• ▸Not be acting on behalf of another person
• ▸Have full legal capacity to enter into a binding agreement

We reserve the right to request identity verification documents at any time. Failure to provide satisfactory documentation may result in account suspension and withholding of funds pending investigation.

3. Account Registration and Security

Each player may hold only one account on the Platform. Duplicate accounts will be closed and any associated bonus funds forfeited. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.

You must provide accurate, truthful, and up-to-date personal information during registration. Any misrepresentation may result in immediate account termination and forfeiture of balances.

Please notify us immediately at support@heapsofwinscasino.com.au if you suspect unauthorised access to your account.

4. Deposits and Withdrawals

All deposits are processed using secure, encrypted payment channels. Minimum deposit amounts and supported payment methods are displayed in your account cashier section. Deposits are typically credited instantly, though bank transfers may take 1–3 business days.

Withdrawal requests are processed within 24–48 hours for verified accounts. We may request additional documentation before releasing funds as part of our anti-money laundering (AML) obligations. Withdrawals will be returned to the original payment method where possible.

Heaps of Wins Casino does not charge fees on standard withdrawals. Your payment provider may apply their own transaction charges.

5. Bonuses and Promotions

All bonuses and promotional offers are subject to specific wagering requirements detailed in the individual promotion terms. General bonus conditions include:

• ▸Bonus funds must be wagered before withdrawal
• ▸Wagering requirements must be met within the specified timeframe
• ▸Maximum bet limits apply while bonus funds are active
• ▸Some games may be excluded or contribute at a reduced rate
• ▸Bonuses are for personal use only and may not be shared

We reserve the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.

6. Responsible Gambling

Heaps of Wins Casino is committed to responsible gambling. We provide a range of tools to help you stay in control, including deposit limits, session time limits, reality checks, and self-exclusion. These tools are available in the Responsible Gaming section of your account settings.

If you believe you have a gambling problem, we urge you to contact Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au.

7. Prohibited Activities

The following activities are strictly prohibited and may result in account termination:

• ▸Using the Platform for money laundering or fraudulent activity
• ▸Exploiting software bugs or errors to gain an unfair advantage
• ▸Using automated software, bots, or scripts
• ▸Collusion with other players or casino staff
• ▸Opening multiple accounts or accounts under false identities
• ▸Attempting to reverse-engineer the Platform's software

8. Limitation of Liability

To the fullest extent permitted by applicable Australian law, Heaps of Wins Casino shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, or gambling losses.

Our total liability in connection with any claim arising from these Terms shall not exceed the amount deposited by you in the 30-day period preceding the claim.

9. Privacy and Data Protection

Your personal data is collected, stored, and processed in accordance with the Australian Privacy Act 1988 and our Privacy Policy. We will never sell your personal information to third parties. Data may be shared with regulated partners for identity verification and fraud prevention purposes.